CONTACT US

Every customer service interaction at the site is consolidated into a single, written channel. This means no phone queues and no live chat windows—just one dedicated email address where every message creates a clear, documented record tied directly to your order history. The approach is intentional, allowing our team to review the full context of your purchase before responding.

Confirm Your Inbox Is Ready Before You Write

Before composing your message, take a moment to ensure the email address you used during checkout or account creation is free of typos. A single mistyped character will block your order and shipping confirmations, which contain the order number and purchase details needed to assist you. If the address is correct but the confirmation is missing, search your spam or junk folder immediately. To stop future messages from being filtered, remove our sender address from any block or junk list you have configured.

Send Your Order Inquiry With the Right Details

All questions related to an order or a completed purchase should be directed. Our team processes the inbox continuously and will respond as soon as possible. To receive the fastest handling, include relevant order information—such as your order number, the email address used at purchase, and a clear description of your request—directly in your first message.

Authorization Must Precede Any Return

A return cannot begin until you have contacted our customer service team by email and received explicit approval. No package should be shipped back without this prior authorization. Any shipment that arrives at our facility without a corresponding, approved contact will not be accepted as a valid return.