RETURN POLICY

Your Fast Track to the Perfect Fit

Getting exactly what you want shouldn't be a waiting game. That’s why our approach is built around a nimble e-credit system—a tool that puts the power to swap styles or sizes directly in your hands the moment you decide a change is needed. It’s less about a formal return and more about a quick pivot to your next favorite piece.

Kick Off Your Swap: Online or In-Store

The path to your new item depends on where you originally shopped. For online orders, the clock starts ticking the day your package lands on your doorstep. You’ll need to reach out to us within a few days of that delivery. As soon as you do, we spring into action, instantly creating an e-credit that matches the value of the items you’re planning to exchange. You can immediately put that credit toward a new order on our site.

If your purchase happened in one of our physical stores, you have a few days from the transaction date to make your move. Getting in touch is flexible: you can pick up the phone, open a live chat with a store associate, or simply stop by the shop. We’ll handle the rest and make sure you’re connected with the right item.

How the Instant E-Credit Works for a New Look

Imagine you’ve found a completely different style you’d rather have. When you initiate an exchange for your online purchase, we immediately issue an e-credit voucher that holds the full value of your return. You can use it right then to place a new order, securing your fresh picks without any lag. The final piece of the puzzle happens once your returned package arrives at our warehouse. At that point, the e-credit is voided, and we process a refund back to your original form of payment. This gives you the speed of an exchange with the financial resolution of a standard refund.

Behind the Scenes and Refund Timing

After your package is checked in at our warehouse and the e-credit is voided, the refund to your original payment method is set in motion. Because of ongoing supply chain issues, there might be a slight delay in this final step. Generally, you can expect the funds to appear in your account within several business days of us receiving your return.

A Handy Tip for Multiple Orders

Need to send back pieces from more than one order? You can consolidate everything into a single box to keep things simple. Just make sure you include all the relevant packing slips. If you’ve misplaced an invoice, no problem—just write down the order numbers for each item you’re returning. We’ll take care of the rest once it arrives. Here’s a quick checklist to keep in mind:

• Place all items into one box alongside their corresponding packing invoices.
• If your original invoice is missing, be sure to include the shipment or order number for each order in the box.