FAQS

When an item shows up damaged

Spotting damage on a delivery is always frustrating. If this happens, get in touch with us immediately. To move things along, you’ll need to include your order number, a clear description of the issue, and photos or video of the affected item. Reaching out more than a few days after delivery might limit the resolution paths we can take, so prompt notice really helps.

If your package seems to be lost

If you believe your package isn’t going to arrive, notify us right away. We’ll then work directly with you to figure out the best way forward.

Shipping timelines and tracking

In-stock items ship within several business days. Once your order is on its way, a shipping confirmation email with tracking information lands in your inbox. You can also keep an eye on progress through the Order Status page using your confirmation number.

Changing where your order goes

You can update the shipping address, but only if you contact us before the order actually ships. Changing the address saved in your account won’t affect an order that’s already been placed. We aren’t able to handle shipments to third-party addresses, though.